FAQ

Frequently Asked Questions

Here are some question we get and the answers that we provide... simple?

Shipping Information:

Free Shipping on Orders Over $40: We love rewarding our customers! Get free shipping on all orders over $40 within the [country/region you ship to].
Flat Rate Shipping: If your order is under $40, don’t worry! You’ll only pay $7.00 flat rate shipping no matter how many hats you order.
Shipping Time: Depending on your location, shipping times typically range from 2-7 business days.

International Shipping:

Currently unavailable / Available to select countries (adjust as needed).

We want you to be happy with your purchase! If you're not completely satisfied, we've got you covered:

30-Day Return Policy: You have 30 days from the date of delivery to return any unworn, unwashed, and undamaged items.
Free Returns: If the item is defective or damaged upon arrival, we’ll cover the return shipping cost. For all other returns, the customer is responsible for the return shipping fee.
Exchange: If you need a different size or style, we offer exchanges! Just contact us and we'll guide you through the process.
How to Return/Exchange: Simply contact our customer support team at [email/contact page] for return instructions. Please include your order number and reason for the return/exchange.

Please Note:

Items must be in original condition (tags attached, no signs of wear) to qualify for a full refund or exchange.
Non-returnable items: Customized or personalized hats are final sale.